3CX for Zendesk integration
Record calls as tickets in real-time, view missed calls and place outgoing calls with 3CX integration for Zendesk. All while using any of the 3CX softphones/apps.
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In collaboration with
We are proud of brands using 3CX integration
Incoming calls
- Instantly creates and presents a ticket to an agent
- Call recordings are attached at the end of the call
- Looking up existing profiles with a caller ID
Missed calls
- Register missed calls
- Create user profiles with updated ID
- Call back from the missed call ticket
Outbound calls
- Initiate a call from the ticket - to add a new voice comment
- Record an outbound call
Pricing
Flexible plans and optional addons for all businesses and all budgets
Please check Creomate WebAPI Bundle pricing here
Feature
Native 3CX integration
OAPPS 3CX integration
Real-time ticket creation
Call recordings
Missed calls
Outbound calls from Zendesk
Users lookups and auto-merge
AI Transcripts and Summary (3CX Enterprise)
Connecting multiple instances of 3CX
$
Customizations
$
How to start ?
easy:
Schedule a call with us to discuss your case
or
send us e-mail with your requirements or just follow our guidelines
or
send us e-mail with your requirements or just follow our guidelines
FAQ
Please contact us, and our consultants will guide you. You will need to install and configure the Creomate WebAPI addon for 3CX and configure it.
Call recordings will be stored in your 3CX instance. You may need to an additional storage to your 3CX instance. Zendesk effectively stores links to existing recordings.
No. They may use any option available: Softphones, desktop or mobile apps and hardware IP phones.
Not at the moment but we are working to add this option
You will only need a Zendesk Talk Partner Edition subscription. It's included in Zendesk Suite and can be added as an add-on for Zendesk Support plans
Yes, to install Creomate's WebApi, you will need root access to your 3CX server. Both Windows and Debian distributions are supported.
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